FAQ
These are questions we’re often asked,
or details that don’t quite fit on the product page.
Need more information?
We’re just an email away.
We’ve gathered what we can here,
but some questions are best answered in conversation.
If there’s anything else you’re wondering about—big or small—
just send us an email. We’ll be glad to help.
Email david@clayton.co.kr
Q
What does LOEYTEA mean?
A
LOEYTEA is derived from the biblical book of Deuteronomy, where the Ten Commandments begin with loving God and end with loving your neighbor. Our brand name reflects this message of love and gratitude.
Q
What makes LOEYTEA special?
A
LOEYTEA is known for its minimalistic design, premium ingredients, and a commitment to quality. Our teas are carefully sourced from renowned tea gardens around the world.
Q
Where is LOEYTEA sourced from?
A
LOEYTEA is sourced from premium tea gardens across Sri Lanka, India, China, Japan, and Europe, carefully selected for quality.
Q
Is LOEYTEA organic?
A
We offer some organic products, but we do not emphasize the organic label because we focus on providing high-quality tea without being limited by an organic-only image.
Q
How should I store LOEYTEA products?
A
Store LOEYTEA products in a cool, dry place, away from direct sunlight, in their original airtight packaging.
Q
Can I contact customer support for further assistance?
A
Yes, please reach out to our customer support team through our website’s contact form or by email.
Q
How should I brew LOEYTEA teas?
A
For black teas, such as Earl Grey, steep for no more than 4 minutes to avoid excessive tannin bitterness. Herbal teas can be steeped multiple times, while fruit or spice blends, like Apple Cinnamon, benefit from longer steeping (5 minutes or more) to fully release their flavors.
Q
What types of tea does LOEYTEA offer?
A
LOEYTEA offers a selection of premium teas across four main categories: black tea, known for its bold and robust flavor; green tea, which includes both classic green tea and finely ground matcha, offering a fresh, vibrant taste and rich antioxidants; herbal tea, naturally caffeine-free and crafted from flowers, fruits, and herbs; and blended teas, which combine black, green, or herbal bases with fruits, spices, and natural flavors to create unique taste experiences.
Q
Are LOEYTEA products available in loose leaf or tea bags?
A
LOEYTEA primarily offers loose leaf tea for a premium brewing experience, but we also provide convenient pyramid tea bags for those who prefer an easier preparation.
Q
Can I mix LOEYTEA teas with milk?
A
Traditionally, black teas like Earl Grey are enjoyed with milk, enhancing the smoothness and balancing the flavor. Adding sugar is also an option, as it historically helps balance the tea’s natural tannins. For our Matcha Latte Powder, it is specifically designed to be mixed with milk for a creamy, smooth matcha latte.
Q
Are there any ongoing promotions?
A
We generally avoid extensive promotions or advertisements as part of our core operating policy. We believe that a truly excellent product will naturally attract customers who discover it, whether through word of mouth or personal exploration. Instead of increasing prices to cover advertising costs, we focus on maintaining fair pricing and delivering genuine quality.
Q
Can I find LOEYTEA products in retail stores?
A
From the beginning, we believed that everything would eventually shift online. While we are open to retail partnerships, we do not actively pursue offline sales. Our focus remains on maintaining fair pricing by reducing traditional marketing expenses, making our products more accessible online.
Q
Does LOEYTEA ship internationally?
A
Currently, we sell in the United States and South Korea. Our products are trademarked in four regions — the United States, South Korea, Japan, and China — with sales already active or in preparation. We leverage familiar platforms like Amazon for smooth logistics, ensuring customers can conveniently purchase our teas. Our goal is to make LOEYTEA available worldwide.